Paper Prototyping - The Fast and Easy Way to Design and Refine User Interfaces by by Carolyn Snyder

Author:by Carolyn Snyder [Snyder, by Carolyn]
Language: rus
Format: epub
ISBN: 1558608702
Publisher: Morgan Kaufmann Publishers
Published: 0101-01-01T00:00:00+00:00

Practice out loud. In any kind of public speaking (and test facilitation counts!), it's helpful to practice out loud. I recommend practicing your facilitation skills with co-workers and friends—not necessarily the whole usability test, but at least the introduction and instructions. Saying everything out loud will help you feel more comfortable, plus if something comes out wrong or you find yourself at a loss for words, that's one less mistake that you'll make with a real user.

Seek feedback. Although I no longer videotape usability tests (the next chapter explains why), as a learning experience there's no substitute for seeing yourself on video. (In my first experience of reviewing test tapes that I'd facilitated, I realized that I had a bad habit of trailing off and not finishing ...) Or invite a colleague to sit in on your tests and give you feedback; one inherent benefit of the usability profession is that we strive to be empathetic rather than critical. Whenever I conduct a usability study, I ask the team afterward what they thought went well and what they'd like to do differently in the future. If I realize I've made a mistake, such as asking a leading question, I'll discuss it as an example of what not to do.

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